Support

Real people, real answers

Support is handled by the BragDeal team in Vancouver and Kelowna, the same people who build the plugins. Pro customers hear back within one business day.
Read the documentationStep-by-step guides for installing, activating and configuring Spam Guard and WP Festivello.Open the docs →
Check the FAQLicensing, renewals, refunds and performance questions answered in plain language.Read the FAQ →
Open a support ticketSomething not working? Send us the details below and we will get back to you with a fix.Go to the form ↓
1 business day
Reply time for Pro customers
3 business days
Reply time for free users
Mon to Fri
9am to 5pm Pacific
Open a Ticket

Tell us what is going on

The more detail you give, the faster we can fix it. Include your license key if you have one so we can prioritise your ticket.
Helpful things to include
  • WordPress and PHP version (Tools → Site Health)
  • Your theme and any form or caching plugins
  • A link to the page where the issue appears
  • Screenshots or a screen recording
Pro tickets are answered first. Find your key in your purchase email.
Common Fixes

Try these before you wait

My license key says it is already in use+

Each key covers a set number of sites. Log in to My Account, open License keys and release the site you no longer use. Then activate again.

A real customer message was blocked+

Open Spam Guard, then the Spam Log, to see which rule blocked it. Remove or narrow that rule on the Configure tab. With Spam Guard Pro you can also click Not Spam to move the entry into Recovered Leads.

The holiday banner is not showing on my site+

Purge your caching plugin and CDN, then reload in a private window. If you use a page builder, check that the header is not set to hide injected content.

Spam Guard Pro does not list one of my forms+

The Forms List is part of Spam Guard Pro and shows forms placed on published pages and posts. Make sure the page with the form is published and its form plugin is active, then refresh Spam Guard → Forms List. The free plugin protects supported forms without listing them. Custom form plugins outside the supported list can be added on request.

A form submission did not reach my lead inbox+

Lead Manager records a submission only once the form plugin itself reports success. Check the form still sends normally, then confirm that form plugin is one of the eight supported. Submissions made before Lead Manager was activated need the import tool.

I did not receive my license email+

Check your spam folder. Your key is also shown in My Account → Licenses as soon as payment clears.