Support
Real people, real answers
Support is handled by the BragDeal team in Vancouver and Kelowna, the same people who build the plugins. Pro customers hear back within one business day.
Read the documentationStep-by-step guides for installing, activating and configuring Spam Guard and Festivello.Open the docs →Check the FAQLicensing, renewals, refunds and performance questions answered in plain language.Read the FAQ →Open a support ticketSomething not working? Send us the details below and we will get back to you with a fix.Go to the form ↓
1 business day
Reply time for Pro customers
3 business days
Reply time for free users
Mon to Fri
9am to 5pm Pacific
Open a Ticket
Tell us what is going on
The more detail you give, the faster we can fix it. Include your license key if you have one so we can prioritise your ticket.
Helpful things to include
- WordPress and PHP version (Tools → Site Health)
- Your theme and any form or caching plugins
- A link to the page where the issue appears
- Screenshots or a screen recording
Common Fixes
Try these before you wait
My license key says it is already in use+
Each key covers a set number of sites. Log in to My Account, open License keys and release the site you no longer use. Then activate again.
A real customer message was blocked+
Open Spam Guard, then the spam log. Find the entry and click Allow. The sender is whitelisted and the message is forwarded to your inbox.
The holiday banner is not showing on my site+
Purge your caching plugin and CDN, then reload in a private window. If you use a page builder, check that the header is not set to hide injected content.
Spam Guard does not list one of my forms+
Forms are detected when their page is loaded. Visit the page once, then refresh Spam Guard → Forms. Custom form plugins outside the supported list can be added on request.
I did not receive my license email+
Check your spam folder. Your key is also shown in My Account → Licenses as soon as payment clears.